美利亞加拉加斯-住客評論

Guest（Other） 2024-10-01
Visited Caracas to experience the weather and culture. Had a very good time. Highly recommend Melia Caracas.
酒店回復：
Dear Guest, Thank you for this great review. We're thrilled to hear that you enjoyed the vibrant weather and rich culture during your visit to our city. It's wonderful to learn that our hotel contributed positively to your experience and that you would recommend us. Our team takes great pride in offering a room experience that complements the city's charm and our gastronomic experiences that showcase both international flavors and traditional Venezuelan dishes. We look forward to welcoming you back soon. Kind regards, Kiara Silva Phone +58 212 628.31.11 - Ext.4023, Guest Experience Manager
Guest（Business traveler） 2024-09-01
I stayed at Melia regarding a conference for almost one week. The hotel is big, clean, staff are very kind and helpfull. Food is good. The neighboor ir full off stores and big streets like avenidas. You can feel completely safe in the hotel and dont need to go so fat away to buy thing, the are already a lot of stores next to the hotel including a new builed mall.
酒店回復：
Dear Cihanki, Thank you very much for this kind review of your recent stay. We're delighted to hear that our team's hospitality met your expectations and that you found our hotel immaculate and accommodating. It's wonderful to know you enjoyed our gastronomic experiences, highlighting the quality of food at our Mediterráneo restaurant. The safety and comfort of our guests is our top priority, so we're pleased you felt secure and appreciated the convenience of nearby shopping options, including the recently built mall. We look forward to seeing you again soon. Best regards, Kiara Silva Phone +58 212 628.31.11 - Ext.4023, Guest Experience Manager
Guest（Business traveler） 2024-09-01
Room was smelling bad , bathroom was bad, except reception nobody speaks english, thats was worst visit
Guest（商務旅客） 2024-08-01
bad service, bad facilities in the room, bad wifi speed
Guest（Business traveler） 2024-04-01
La atención de los empleados fue excelente, me hicieron sentir como en casa. Mejora en la asignación de agua potable desechable en la habitación, solo fue colocada el 1 era día. En caso que sea solo para el 1er día de hospedaje se recomienda comentarlo al monto de la recepción.
酒店回復：
Apreciada Keren, Nos complace enormemente saber que la atención de nuestro equipo le hizo sentir como en casa, reflejando nuestra cultura de servicio enfocada en el bienestar de nuestros clientes. Lamentamos cualquier inconveniente con respecto a la asignación de agua potable desechable en su habitación; su comentario es de gran valor y nos permite mejorar continuamente la experiencia de habitación de nuestros huéspedes. Aseguramos que cada detalle cuenta para ofrecer estancias memorables y gastronómicas experiencias en nuestro hotel. Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente, Kiara Silva Phone +58 212 628.31.11 - Ext.4023, Guest Experience Manager
Guest（Business traveler） 2024-04-01
The hotel is old and has not been remodeled, with precarious rooms. You would never think it's a Melia. There is a musty smell, and the furniture in the rooms is old and broken. This description suggests that the establishment falls far short of the standards one might expect from a Melia-branded hotel, typically known for luxury and quality. If considering a stay, one might look for alternatives that offer updated facilities and better maintenance
酒店回復：
Please receive the most cordial greetings from all the staff of the Meliá Caracas Hotel and the Management of our Hotel. We sincerely thank you for giving us your feedback, as it allows us to improve and provide a better service in the future. Finally, you receive our feeling of the highest consideration and I take my leave thanking you in advance for your kind attention to the present. Best regards, Kiara Silva Guest Experience Manager

美利亞加拉加斯

客戶評價 由實住客人提供的真實點評

Guest（Other） 2024-10-01

Guest（Business traveler） 2024-09-01

Guest（Business traveler） 2024-09-01

Guest（商務旅客） 2024-08-01

Guest（Business traveler） 2024-04-01

Guest（Business traveler） 2024-04-01

客戶評價由實住客人提供的真實點評